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FAQ

  • How do I get assistance with my online order?
    How do I get assistance with my online order?
  • How do I change information on my order after it has been made?
    How do I change information on my order after it has been made?
  • I just finalized my order, but I have not yet received my order summary."
    I just finalized my order, but I have not yet received my order summary.
  • Will my order be gift wrapped?
    Will my order be gift wrapped?
  • Can I use a gift card in the online store?
    Can I use a gift card in the online store?
  • Can I include a personalized gift message in my purchase?
    Can I include a personalized gift message in my purchase?
  • Will my gift order include an invoice where the price of the items is not shown?
    Will my gift order include an invoice where the price of the items is not shown?
  • What is the delivery cost?
    What is the delivery cost?
  • How long will delivery take?
    How long will delivery take?
  • How can I track my delivery?
    How can I track my delivery?
  • Where does hawthorndonegal.com deliver?
    Where does hawthorndonegal.com deliver?
  • Can I have my package delivered to my mailbox?
    Can I have my package delivered to my mailbox?
  • Is a signature required for delivery of my order?
    Is a signature required for delivery of my order?
  • I am on a business trip. Can you deliver to my hotel?
    I am on a business trip. Can you deliver to my hotel?
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  • When will my order ship?
    When will my order ship?
  • Will my order come in one shipment?
    Will my order come in one shipment?
  • What payment methods are accepted by hawthorndonegal.com?
    What payment methods are accepted by hawthorndonegal.com?
  • Is my payment secure?
    Is my payment secure?
  • Do you accept international travel cards?
    Do you accept international travel cards?
  • Can I place an order using a bank card that is not my own?
    Can I place an order using a bank card that is not my own?
  • When will my credit card be debited?
    When will my credit card be debited?
  • What is the security code on my payment card?
    What is the security code on my payment card?
  • How do I return or exchange an item ordered via hawthorndonegal.com?
    How do I return or exchange an item ordered via hawthorndonegal.com?
  • Can I return or exchange an object in store?
    Can I return or exchange an object in store?
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